For Daytime Programs

Conditions

The following are non-refundable:

1. $100 Registration fee
2. $150 Accommodation Placement fees
3. Any third party fees such as agent commissions, cancellation of visas, etc.
4. $100 Refund & Cancellation Admin fee

5. Before the course starts:  Full refund will be granted, less the non-refundable fees. (Student must submit a Refund Request form 24 hours before the course starts)

6. After the course starts: No refund or credit will be granted if the student withdraws after completing half of their contract unless there are exceptional circumstances such as a serious medical condition or immigration-related matters. Original documentation must accompany refund request form.

7. After their course starts but before completing half of the contract:

a. 85% will be refunded if the student cancels within a week less: 1. The completed class hours, 2. The non-refundable fees.
b. 70% will be refunded if the student cancels after the first week but within the first half of their contract less:   1. The completed class hours, 2. The non-refundable fees.
c. The student may also choose a credit to be applied for themselves or a family member within 6 months after their last day of class.  A $50 Admin fee will be applied.

8. CLC reserves the right to not open a course.  In this case, full refund is possible, as long as a Refund Request form is submitted within two weeks of the start date of the cancelled course.  If the Refund Request form is received after two weeks, a credit will be granted to the student.

For Accommodation Reservations

• A full refund will be granted if a two-week notice is given to cancel the reservation
• Less than 2 weeks notice, refund will be granted minus 2 weeks of accommodation fees
• If a host family deems a student to be incompatible with the family, CLC will make every effort to find an alternative host family or residence.

Late Arrivals and Absences

• The student will be given a 10-minute grace period after the start of each class. If the student is late more than 10 minutes, they will not be permitted to join the class. The student may join the next class.
• If a student arrives late to a class or is absent, no refund will be granted for the time missed.
• If the student plans to take a vacation during their time at CLC, the student must give a 2-week notice to CLC if the student would like to not lose class hours that will be missed during their vacation. A $50 administrative fee will apply. This fee will be waived if the student mentions the dates of their vacation at the time of registration or if the student has taken 12 consecutive weeks of class.
• If the Head Teacher considers that too many classes are missed by the student, the student will be required to take private lessons to catch up with the class. The Head Teacher will confirm how many hours of private lessons would be necessary before the student can rejoin the group class.

Changing Programs

1. Any change requests requires 2 weeks notice and the “Student Request Form” be filled out.

2. If the student wishes to downgrade their program (reduce class hours), the student must cancel the current course or program and reregister for the new course or program. CLC’s Refund and Cancellation Policy for Courses & Programs will apply.

3. If the student wishes to upgrade their program (increase class hours), the tuition difference must be paid immediately.

4. If other changes (not mentioned here) to the student’s program are made, a $50 administrative fee will apply.

5. If the changes to the program affect the validity of a study permit supported by CLC, the school and the student must report such change to Immigration Canada.

Holidays (School Closed)

HOLIDAYS (School Closed)2017
Good Friday14-Apr-17
Easter Monday17-Apr-17
National Patriot's Day (Victoria Day)22-May-17
Summer VacationJune 24 - July 2
Labour Day4-Sep-17
Thanksgiving Day9-Oct-17
Winter VacationDec. 23, 2017 - Jan. 7, 2018

For Evening & Weekend Courses

Conditions

The following are non-refundable:

1.  $50 Registration fee
2.  Any third party fees such as agent commissions, cancellation of visas, etc.
3.  $100 Cancellation fee

4.  Before course starts: Full refund will be granted less the non-refundable fees. (Student must submit a Refund Request form 24 hours before the course starts)
5.  After the course starts: no refund will be granted if the student withdraws after completing 2 weeks of their course.
6.  After the course starts but before completing 2 weeks of the course:

a.  Full refund less: 1. The completed class hours, 2. The non-refundable fees
b.  The student may also choose to receive a credit that can be transferred to Private lessons or used towards group lessons at a later date. The credit may also be transferred to a family member. A $50 Admin fee will be applied.
c.  Deadline to submit the Refund Request form: The Friday before the third week of the course.

7.  CLC reserves the right to not open a course. In this case, full refund is possible, as long as a Refund Request form is submitted within two weeks of the start date of the cancelled course. If the Refund Request form is received after two weeks, a credit will be granted to the student.

Late Arrivals and Absences

  • To maintain the flow of lessons, students must be on time. If a student is more than 10 minutes late, they will not be allowed to join the class.
  • No refund or credit will be given for classes when a student arrives more than 10 minutes late or when a student is absent.
  • No refund or credit will be given for classes missed due to vacations.
  • CLC reserves the right to have a student take private lessons, if the Head Teacher determines a student has missed too many classes or is falling behind the rest of the class. The Head Teacher will confirm how many hours of private lessons would be necessary before the student can rejoin the group class.

Changing Programs

• If the student wishes to upgrade their program (increase class hours), the tuition difference must
be paid immediately.

Holidays (School Closed)

HOLIDAYS (School Closed)2017
Good Friday14-Apr-17
Easter Monday17-Apr-17
National Patriot's Day (Victoria Day)22-May-17
Summer VacationJune 24 - July 2
Labour Day4-Sep-17
Thanksgiving Day9-Oct-17
Winter VacationDec. 23, 2017 - Jan. 7, 2018

For Private Lessons

Conditions

The following are non-refundable:

1. $50 Registration fee
2. Any third party fees such as agent commissions, cancellation of visas, etc.

  • Full refund less the non-refundable fees is possible prior to commencing classes at Culture & Language Connections (CLC).
  • Full refund less: 1. The completed class hours, 2. The non-refundable fees, 3. A $100 cancellation fee, will be granted to the students who apply for refund after starting classes at CLC.
  • The student may also choose a credit be applied at a later date for themselves or a family member within 6 months after the date of their last class. A $50 Admin fee applies.

Late Arrivals and Absences

  • If a student arrives late to a class, or is absent, no refund will be granted for the time missed.
  • If a student is late longer than 30 minutes without notice, the student will be considered absent and the class will be cancelled. No refund will be granted.
  • If the student gives CLC notice at least 24 hours before an absence, the student may reschedule classes to a later date. If the class is scheduled on a Monday, the student must notify the school on the previous Friday by 1pm.

Please note that any change in the schedule must be made through the administration of CLC and not directly with the teachers.

Holidays (School Closed)

HOLIDAYS (School Closed)2017
Good Friday14-Apr-17
Easter Monday17-Apr-17
National Patriot's Day (Victoria Day)22-May-17
Summer VacationJune 24 - July 2
Labour Day4-Sep-17
Thanksgiving Day9-Oct-17
Winter VacationDec. 23, 2017 - Jan. 7, 2018

For Skype Lessons

Conditions

The following are non-refundable:

1. $50 registration fee

• Full refund less the registration fee is possible prior to commencing classes at Culture & Language Connections (CLC).
• Full refund less the completed lessons, the non-refundable fee and a $100 cancellation fee will be granted to the students who apply for refund after starting lessons at CLC.
• The student may also choose a credit be applied at a later date for themselves or a family member within 6 months after their finishing date. A registration fee will be applied for the new student.

Late Arrivals and Absences

• If a student is late for a lesson, or is absent, no refund will be granted for the time missed.
• If a student is late longer than 20 minutes without notice, the student will be considered absent and the lesson will be cancelled. No refund will be granted.
• If a lesson is delayed or cancelled because of technical issues on CLCʼs side, the lesson will be promptly rescheduled.
• If the student gives CLC notice at least 48 hours before an absence, the student may reschedule missed lessons to a later date. If the class is scheduled on a Monday, the student must notify the school on the previous Friday by 3pm (North American Eastern Standard Time).
• Please note that any change in the schedule must be made through the administration of CLC and not directly with the teachers.

Holidays (School Closed)

HOLIDAYS (School Closed)2017
Good Friday14-Apr-17
Easter Monday17-Apr-17
National Patriot's Day (Victoria Day)22-May-17
Summer VacationJune 24 - July 2
Labour Day4-Sep-17
Thanksgiving Day9-Oct-17
Winter VacationDec. 23, 2017 - Jan. 7, 2018